Information Technology Division
The Information Technology team at the Austin Convention Center is second to none, providing each of our clients with a dedicated IT Coordinator to help with internet connectivity, graphic displays on our HD video walls, and more. Hear from Jeff Moore, ACCD’s IT Corporate Manager, on what our IT team can provide for you when you book your event with us.
Services Offered
A full suite of services is provided to you to ensure peak performance throughout your event. These services are in place to design an environment specifically scaled to your event needs. This customization includes:
- Wireless Internet Access
- Wired Internet Access
- Network Service & Support
- Voice Service & Support
24/7 Network Support
Our team is ready to provide expert assistance to any networking needs you may have during your event. With constant network monitoring, we can quickly solve issues that come up, and proactively address areas of concern.
Our Tech Stats
802.11
a/g/n/ac Wireless Network
2,500+
CAT6 Copper UTP Ports
1,000+
Multi-mode and single-mode Fiber Optic ports
20,000
Wireless devices can connect simultaneously
Wireless Internet
Robust, complimentary Wi-Fi (3 Mbps up/down per device) covers 100 percent of our venue. Thanks to our high-density Cisco wireless environment, we can connect 20,000 wireless devices at one time. Along with coverage all throughout the venue, our team can dedicate 2 Gbps of bandwidth with an ability to increase for your event. This capability allows us to respond to surging demand seamlessly, without a hiccup for you. The venue is souped up further with Distributed Antenna Systems for AT&T, T-Mobile, and Verizon to maintain reliable cellular service on our premises.
Wired Internet
Our team can engineer a flexible network with plug-and-play capabilities designed to scale for your event. For mission-critical purposes, such as live presentations, we recommend using hard lines for max performance. The hard lines access 2 Gbps of bandwidth with the capability to burst to 10 Gbps. This action occurs within a redundant Cisco Enterprise ethernet infrastructure built upon a 10 Gigabit backbone. To purchase hard lines, please visit our Online Ordering portal.
Digital Signage
Share your content all around the venue. Inside and outside highlight event details, logos, and sponsorship information with this complimentary service. Using the Four Winds Interactive system, push content (without audio) in batches or independently from one another to the appropriate screens.
Submissions for digital signage should be delivered at least two weeks prior to your first contract day to avoid technical labor charges.
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NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
Cesar Chavez Marquee
Trinity Street Marquee
Preferred Formats
- .jpg (JPEG)
- .MP4 and .WMV (for video)
Resolution
- Minimum - 72 dpi. Maximum - 300 dpi
- Pixel Dimensions - 320 x 200 pixels for Cesar Chavez marquee
- Pixel Dimensions - 585 x 315 pixels for Trinity Street Marquee
Animation
- Format must be .avi file or MP4
- Maximum loop time of 8 - 10 seconds preferred
- Resolution: Minimum - 72 dpi, Maximum - 300 dpi
Basic Text Template (No graphics included)
- Event Name
- Event Date
- Event Time (if requested)
- Event Location (if requested)
- Items that cannot be publicized include: Quotes, Passages and/or Citations
Font Style
- Best Font Preferred - Large Sans Serif (i.e. Arial, Helvetica)
- If a Preferred font is use specifically for your logo, please convert fonts to Outlines, as we may not have all fonts available.
Color Style
- Contrasting Colors are more effective for legibility
Marquees Notes to Consider
- The LED exterior marquees have limited resolution capabilities, which are not suitable for every graphic display type.
- Keep in mind, the marquees are in sunlight and this can affect the legibility. White backgrounds are highly inadvisable.
- Highly detailed graphics with intricate shapes may lose shape/readability.
- Graphics must be submitted within exact pixel dimensions for each of the two (2) marquee dimension sizes.
- We cannot resize flattened (rasterized) graphics to fit without significant distortion and/or image loss.
How to submit:
- Please email your content and include your event name in the subject line to accddigitalbiz@austintexas.gov.
- You may submit all content in a compressed file. Note: If submitting a compressed or zip file, please use 7-Zip or compressed files with .7z extension.
- If the total size of content exceeds 24MB, please submit a link to Dropbox, OneDrive or WeTransfer in the email to which content may downloaded.
Our team will send an email confirmation once your content has been reviewed, tested and scheduled, or if we have additional questions.
NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
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Programming Policy: It is the policy of the Austin Convention Center that these screens will not be dedicated to any single client for exclusive usage, as events for multiple clients may run simultaneously in-house. Screens will be used primarily for client content and wayfinding, to run concurrently with ACCD promotional programming such as amenities and catering services.
Locations:
- One double-sided screen is located outside Exhibit Hall 1
- One double-sided screen is located outside Exhibit Hall 4
- One double-sided screen is located outside of Exhibit Hall 5
- One double-sided screen is located outside of Ballroom B
- A single screen is located on the wall near Ballroom D directly across from the Hilton Skyway entrance bridge
Specification:
- Clients send event content/graphics to ACCD IT for review, test and deployment.
Resolution:
- Double-sided screen located outside Exhibit Hall 1: 1280 x 540 pixels
- Double-sided screen located outside Exhibit Hall 4: 1440 x 810 pixels
- Double-sided screen located outside of Exhibit Hall 5: 1440 x 810 pixels
- Double-sided screen located outside of Ballroom B: 2552 x 1432 pixels
- Single screen located near Ballroom D: 2552 x 1432 pixels
Preferred Formats:
- .JPG (JPEG)
- Minimum resolution - 72 dpi
- Maximum resolution - 300 dpi
- .MP4 and .WMV (for video)
How to submit:
- Please email your content and include your event name in the subject line to accddigitalbiz@austintexas.gov.
- You may submit all content in a compressed file. Note: If submitting a compressed or zip file, please use 7-Zip or compressed files with .7z extension.
- If the total size of content exceeds 24MB, please submit a link to Dropbox, OneDrive or WeTransfer in the email to which content may downloaded.
Our team will send an email confirmation once your content has been reviewed, tested and scheduled, or if we have additional questions.
NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
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NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
Overhead Signs Specifications
- 17 digital flat screens are located throughout the facility
Preferred Formats
- JPEG
- .MP4 and .WMV (for video)
Resolution
- 1920 x 1080 pixels
How to submit:
- Please email your content and include your event name in the subject line to accddigitalbiz@austintexas.gov.
- You may submit all content in a compressed file. Note: If submitting a compressed or zip file, please use 7-Zip or compressed files with .7z extension.
- If the total size of content exceeds 24MB, please submit a link to Dropbox, OneDrive or WeTransfer in the email to which content may downloaded.
Our team will send an email confirmation once your content has been reviewed, tested and scheduled, or if we have additional questions.
NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
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NOTE: All presentation materials must be submitted a minimum of two weeks in advance of your first contract day. Late submissions will incur technical labor charges per our fee schedule ($150 per hour).
Preferred Formats
- JPEG (for images)
- .xlsx (Meeting room schedule template)
Resolution
- 1600 x 900 pixels
Templates Available: Let us know via email (see How to Submit below) which template you prefer.
Template A:
Template B:
Template C:
How to submit:
- Watch this step-by-step video to help you fill out the schedule template.
- Download the Meeting Room Schedule Template
- In the Meeting Room Schedule Template enter meeting room schedule contents using the two rows of example data as a guide.
- When submitting multiple digital images for meeting rooms, use the following naming convention example: EventName_EventDate_StartTime_EndTime_MR-NumberLetter.JPG
- For testing and revieiwng, email 1) your event name in the subject line 2) the template 3) images (in JPEG format) to accddigitalbiz@austintexas.gov.
- Our team will send an email confirmation once your content has been scheduled or if we have additional questions.
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- Use Adobe Media Encoder for compression of all videos
- Format should be h.264 with .mp4 extension
- H.264 codec has a size constraint of 4096 pixels wide and high
- Consolidating multiple movie files of shorter duration into a single movie file is highly recommended. This is far less taxing on the build and ensures successful long-term performance.
- Use frame rate of 30 frames per second; even if content is 24 fps, use 3:2 pulldown process to bring frame rate playback to 30fps
- Frame repetition using 3:2 pulldown is less noticeable with 1080p videos
- Use Variable bitrate (VBR); target and max bitrates between 10 and 20 mbps
- Do not exceed 40 mbps
- File sizes vary, recommended to keep under 1GB
- 4K should run at a refresh rate of 60Hz or above
- No live data or text overlaying 4K
For additional questions, please email: accddigitalbiz@austintexas.gov including your event name in the subject line.
“(The IT team was) quick to respond and the Wi-Fi seemed to work great as well.”
- Jennifer Roush, Texas Travel Industry Association; 2018 TTIA Unity Dinner
Learn More
- Contact For technical help or information about the services provided, contact us. There is a whole IT braintrust waiting to help you.
- Plan Wait there is more. Our tech is just the tip of the iceberg. See the full picture. Learn why you must have your next event here.
- Request a Proposal Blown away by our technology? Then there is no time to wait. Request a proposal, so you can enjoy an event with spectacular internet and technical services.